Dispatching

The Prioritized, On-Line Dispatch Board shows all moving loads. A glance at the “Board” will immediately show you the status of any load. Typically, loads needing attention show at the top but you can use the “Show” tab to supply selection criteria and have the system display only those loads that you are interested seeing. In this way you can identify loads that require follow up activities.

To begin the dispatching process, you might contact your preferred Origin Drayage Carrier using the phone number shown on the Leg Detail or Dispatch tabs shown below. After assuring the carrier has the resources to make the pickup for you, you could confirm the arrangements by marking the Pickup Confirmation ready to send. This will automatically transmit a Paperless-Fax, Email or EDI confirmation.

When the load is picked up, a click of the mouse will help record last minute details, such as the equipment number, pieces, weight and seal number (also known as the “Billing Information”) When these details are known, a simple update sends the Billing Information to the railroad automatically.

Updates like these change the status of the order shown on the Board from “Entered” to “Dispatched” to “Picked-Up”, to “Grounded” and finally to “Delivered”. Updates are made by simply pointing-and-clicking. Not only do dispatchers know what needs to be done, their work become faster and easier; their efforts more efficient. With such a powerful tool dispatchers are now better able to provide a much higher level of customer service while at the same time, are able to follow up and dispatch as much as three (3) times as many loads.

Back to Orders & Order Entry Home Continue with Pre-Notes, EDI & Tracing